Privacy, Cookies & Website Terms

Last updated: October 2026

This page explains how The Boathouse by the Ribble handles your personal information, how cookies may be used on this website and the terms that apply when you use our website.

The Boathouse by the Ribble is operated by The Boathouse by the Ribble Ltd, company number 16998573, from Alpha Cottage, Riverside, Preston, PR1 8JR.

If you have any questions about this page or how we use your information, please email us at info@theboathousebytheribble.co.uk.

Information We May Collect

We may collect personal information when you contact us, make an enquiry, use a contact form, communicate with us through WhatsApp or otherwise interact with our website.

This information may include:

Your name
Your email address
Your telephone number or WhatsApp details where supplied
Details contained within an enquiry or message
Information relating to a private hire or event enquiry
Technical information about how you use our website, such as your browser, device and IP address

How We Use Your Information

We may use your personal information to:

Respond to enquiries and messages
Provide information about our café, menu, services or private hire
Manage bookings and event enquiries
Provide customer service
Operate, maintain and improve our website
Comply with legal or regulatory obligations
Protect our business, customers and website from misuse or fraud

Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may process your information because:

It is necessary to respond to your request or take steps before entering into a contract with you
It is necessary for us to fulfil a contract with you
We have a legitimate business interest in responding to customers and operating our business
We are required to do so by law
You have given us your consent where consent is required

Contact Forms and Email

If you contact us through this website or by email, the information you provide will be used to respond to your enquiry and, where appropriate, manage any booking or service you have asked about.

We do not sell your personal information to third parties.

We also allow customers to contact us through WhatsApp. If you choose to contact us using WhatsApp, your information will also be processed by WhatsApp and its associated companies in accordance with their own privacy policies and terms.

Please only send information through WhatsApp that you are comfortable sharing through that service.

Sharing Your Information

We may use trusted third-party service providers to help us operate our website and business. These may include website hosting providers, email providers, booking systems, analytics providers and other technology suppliers.

These providers may process personal information on our behalf where this is necessary to provide their services.

We may also disclose personal information where required by law or where necessary to protect our legal rights.

How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting or business requirements.

General enquiries may be deleted when they are no longer required, while information relating to transactions, bookings or contractual matters may need to be retained for longer.

Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

Ask for a copy of the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict the way we use your information
Object to certain uses of your information
Request that certain information is transferred to you or another organisation
Withdraw consent where we rely on consent

To exercise any of these rights, please email info@theboathousebytheribble.co.uk.

You also have the right to raise a concern with the Information Commissioner’s Office. More information is available at www.ico.org.uk.

Cookie Policy

What Are Cookies?

Cookies are small text files that websites can place on your device when you visit them. They are commonly used to make websites work correctly, remember preferences and provide information about how a website is being used.

Cookies We May Use

Depending on the features enabled on our website, cookies may include:

Essential cookies – required for the website to function properly
Functional cookies – used to remember preferences or provide enhanced website features
Analytics cookies – used to understand how visitors use the website and help improve it
Third-party cookies – which may be set by services integrated into the website

Third-Party Services

Our website may contain links to, or integrations with, third-party services such as Google Maps, WhatsApp, social media platforms, booking services or analytics providers.

These services may use their own cookies or collect information in accordance with their own privacy policies.

Managing Cookies

Where required, non-essential cookies will only be used after you have made a choice through our cookie consent system.

You can also control or delete cookies through your web browser settings. Please be aware that disabling certain cookies may affect how some parts of the website function.

Website Terms & Conditions

Using This Website

By using this website, you agree to these terms.

The content of this website is provided for general information only. We aim to keep information accurate and up to date, but we cannot guarantee that all information will always be complete, accurate or current.

Menus, Prices and Availability

Menus, products, prices and availability may change from time to time.

While we aim to keep the website current, the information displayed online may occasionally differ from what is available at the café on the day of your visit.

Allergies and Dietary Requirements

If you have a food allergy, intolerance or specific dietary requirement, please speak to a member of our team before ordering.

Although we take reasonable care when preparing food, allergens are handled within our kitchen and we cannot guarantee that any item will be completely free from traces of allergens.

Private Hire and Event Enquiries

Information about private hire and events on this website is provided as a guide only.

Availability, capacity, pricing, food and drink packages and other arrangements will be confirmed individually with you before any booking is finalised.

Additional booking terms, deposits or cancellation conditions may apply to private hire bookings and will be explained before a booking is confirmed.

Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, branding and design elements, belongs to The Boathouse by the Ribble or is used with permission.

You may view and use the website for personal, non-commercial purposes. You must not copy, reproduce, distribute or commercially exploit website content without prior written permission.

External Links

This website may contain links to third-party websites and services.

We are not responsible for the content, availability, security or privacy practices of third-party websites.

Website Availability

We aim to keep our website available and working correctly, but we cannot guarantee uninterrupted access.

We may change, suspend or withdraw parts of the website at any time without notice.

Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

To the extent permitted by law, we are not responsible for losses arising solely from reliance on general information published on this website or from temporary website unavailability.

Changes to This Page

We may update this privacy policy, cookie policy and these website terms from time to time.

The latest version will always be published on this page together with the date it was last updated.

Governing Law

These website terms are governed by the laws of England and Wales.

If you have a question about your privacy, cookies, these terms or anything else relating to this website, please contact us at:

The Boathouse by the Ribble
Alpha Cottage
Riverside
Preston
PR1 8JR

Email: info@theboathousebytheribble.co.uk